IT Operations Management

IT Operations Management (ITOM) solutions

Deliver highly-available, impactful business services with proactive IT operations management (ITOM) solutions powered by an enterprise-wide view of your infrastructure.

What is ITOM?

IT operations management (ITOM) is the process of managing the provisioning, capacity, cost, performance, security and availability of infrastructure and services including on-premises data centers, private cloud deployments and public cloud resources.

Optimize IT operations for better business

Your business relies on you and your IT team like never before. Industries have undergone massive digital transformation – and the evolution continues at a rapid pace. Everyone expects 24x7x365 access to critical digital services. When they go down, the financial, reputational and regulatory consequences can be substantial. Downtime is not an option.

IT operations management (ITOM) solutions, such as ServiceNow ITOM, Micro Focus and Microsoft SCOM, help your organization to proactively manage the quality, efficiency and experience of your service delivery. You can proactively avoid downtime with better visibility, monitoring and alerting. And, when downtime does happen – you can dramatically reduce the mean time to find and resolve the problems.

With critical business services relying on mainframes, you can’t afford to manage them in a silo. ServiceNow IT Operations Management offers innovative solutions to integrate these environments into your ITOM platforms so you can deliver high-performing business services with maximum efficiency.

Optimize ITOM with a complete and accurate CMDB

Your IT infrastructure has exploded in breadth and complexity as a result of digital transformation. Servers, routers, processors, applications, networks and many more components – and all of their subcomponents – work together to deliver IT Operations Management services to your business. When one goes down, your whole business can suffer.

The first step in ensuring that all your IT components remain fully operational is to create a complete, accurate, real-time view across your entire IT landscape. ITOM solutions like ServiceNow and Micro Focus are built upon a centralized database – a configuration management database (CMDB) – that does just that. They even offer automated discovery applications that make it much more efficient to identify all these components – known as configuration items (CIs), load them into the CMDB, capture the relationships between them, and reflect changes as they happen.

However, these IT Operations Management software platforms don’t automatically discover your mainframe systems, creating a crack in the foundation of your ITOM initiatives. Manual and home-grown workarounds are extremely complex, time-consuming and unsustainable.

Identify & prevent service outages with event management

Leading ITOM solutions include event management solutions powered by AIOps, machine learning and predictive intelligence, to dramatically improve the availability of your business services. By cutting through event noise generated from point-solution monitoring tools, your IT team can find the root cause of IT operations problems – and resolve them – quickly.

→ Click to read Impact of Servicenow’s ITBM on Major IT Challenges

The full picture with ServiceNow ITOM

IT Operations Management solutions are essential in today’s complex IT environments. IT teams are under increased pressure to meet customer and employee demands for “always-on” business services.

You need to deliver high-performance business services while increasing productivity and efficiency, and reducing costs associated with disconnected point solutions. Including your entire IT landscape in your IT Operations Management solutions helps you succeed by delivering integrated enterprise-wide visibility.

Learn more about making traditional technology systems part of your IT operations strategy. 

Get set to optimize your IT Service Delivery with ITOM.